Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between Lex Nimble Solutions, Inc. ("SimpleLaw", "we", "us") and the organisation that subscribes to the SimpleLaw platform (the "Firm", "you").

By creating an account, accessing the platform, or authorising anyone to use it on your behalf, you accept these Terms. If you are accepting on behalf of a firm or company, you represent that you have authority to bind it.

If you do not agree, do not use the Service.

2. Definitions

• Service — the SimpleLaw software platform, its websites, APIs and related support.
• Firm — the subscribing organisation, typically a law firm.
• Authorized User — a person the Firm permits to access the Service under the Firm’s account (partners, associates, staff).
• Portal User — a client or other third party the Firm invites into the client portal, who accesses a limited part of the Service.
• Firm Data — all data the Firm or its users put into, or generate through, the Service: client and matter records, documents, correspondence, time entries, invoices, trust ledger entries, and everything else belonging to the Firm’s practice.
• use the Service unlawfully, or to store or transmit unlawful, infringing or malicious content;
• attempt to gain unauthorised access to the Service, other tenants’ data, or our infrastructure;
• probe, scan or test the security of the Service without our prior written permission;
• reverse-engineer, decompile, or attempt to derive source code, except where such a restriction is prohibited by law;
• resell, sublicense or provide the Service as a service bureau to third parties who are not Authorised Users or Portal Users, without our written agreement;
• interfere with the integrity or performance of the Service, or circumvent usage limits;
• use the Service to send unsolicited bulk email.
• competence, supervision, and independent professional judgement on every matter;
• client confidentiality and privilege, including what you choose to expose through the client portal or share by email;
• identifying and resolving conflicts of interest — any conflict-check feature in the Service is a search aid over data you entered, not a determination that no conflict exists;
• calendaring, limitation periods and court deadlines — you must independently verify every critical date, whatever the Service displays;
• file retention, client communication and every other rule of professional conduct in every jurisdiction where you practise.
• Assignment. Neither party may assign these Terms without the other’s consent, except that either may assign to a successor in a merger, acquisition or sale of substantially all assets, with notice.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. To you: the email address on your account, or in-product notice. To us: hello@simplelaw.com.
• Severability. If a provision is unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stays in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• No third-party beneficiaries. Except as stated for Authorised Users and Portal Users, these Terms create no rights in third parties.
• Independent contractors. The parties are independent; these Terms create no partnership, agency, joint venture or employment relationship.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement on this subject and supersede prior discussions. Terms in your purchase order or vendor form do not apply unless we sign them.

3. The Service

SimpleLaw is practice-management software for law firms. It provides tools for managing clients, matters, leads, documents, calendars, correspondence, tasks, time entries, invoicing, payment records, trust-account records, agreements and electronic signature, and a client portal.

SimpleLaw is software, not a professional service. It does not practise law, provide legal advice, act as a bank, escrow agent or payment processor, or supervise the Firm’s work. See sections 9 to 11.

4. Accounts and access

The Firm is responsible for its account: for the accuracy of registration details, for who it grants access to, for the permissions it assigns them, and for all activity under its account. You must keep credentials confidential, use the multi-factor authentication we provide where appropriate, and notify us promptly at hello@simplelaw.com of any suspected unauthorised access.

Authorised Users and Portal Users. The Firm is responsible for ensuring everyone it grants access to complies with these Terms. The Firm decides what a Portal User can see; we present what the Firm’s configuration permits. The Firm is responsible for the consequences of what it exposes to Portal Users.

5. Subscriptions, plans and limits

Access is sold by subscription plan. Each plan carries a price, a billing period, and limits on the number of users, the number of branches, and stored data volume.

Trail: Access to the application may be granted on a limited trial basis from time to time, at the Company’s discretion, based on business needs, operational requirements, and applicable business plans

Term and renewal. A subscription runs for its billing period and renews automatically for successive periods unless cancelled before the end of the current period.

Cancellation. You may cancel at any time, effective at the end of the current billing period. You keep access until then.

6. Fees, billing and taxes

Charges. Fees are stated exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.

Non-payment. If fees are overdue we may suspend access after notice and a reasonable opportunity to pay. Suspension does not delete Firm Data; see section 19.

Payments to us are separate from payments your clients make to you. See section 10.

7. Firm Data — ownership and our license

You own your data. As between you and us, the Firm owns all Firm Data. We claim no ownership of it.

Our license. You grant us a limited, non-exclusive licence to host, copy, transmit, display and process Firm Data solely to provide, secure, support and maintain the Service for you, and as otherwise permitted by our Privacy Policy. We do not sell Firm Data. We do not use Firm Data to train generalised artificial-intelligence or machine-learning models.

Your responsibility for the data. You are responsible for the accuracy and legality of Firm Data and for having the rights and consents needed to put it into the Service — including consent, where required, to store information about your own clients and about third parties such as opposing parties and contacts.

Backups. We maintain backups as part of operating the Service. Backups are a resilience measure, not a substitute for your own record-keeping obligations. You should export data you are professionally required to retain.

8. Acceptable use

You may not, and may not permit anyone to:

We may suspend access immediately, without prior notice, where use presents a security risk, threatens the Service or other customers, or is unlawful. We will tell you as soon as practicable and restore access once resolved.

9. Professional responsibility

You remain fully responsible for your professional obligations, including:

Templates and precedent content available in the Service are starting points requiring your review, not documents fit for use as-is.

10. Payments, and trust accounting

Client payments. Where you collect payments from your clients through the Service, those payments are processed by third-party payment providers you connect and contract with directly. Their terms govern the processing, settlement, chargebacks and fees. Funds move between your client, that provider and your own bank accounts — never through SimpleLaw. We record the transaction; we are not a party to it.

Trust and client accounts. The Service can record trust accounts, trust ledger entries and reconciliations. These are bookkeeping records, not the account itself. Client and trust funds are held by your bank, under your name and your control.

You remain solely responsible for compliance with all trust-accounting and client-money rules applicable to you — including segregation of client funds, prohibition on commingling, three-way reconciliation, record retention, and any jurisdiction-specific IOLTA or equivalent requirements. You must independently reconcile against your bank statements. A reconciliation performed in the Service does not discharge that duty, and a balance shown in the Service is not confirmation that funds exist in the account.

We are not responsible for any trust-account deficiency, misapplication of client funds, or regulatory consequence arising from your use of these records.

11. Electronic signatures

The Service can send documents for electronic signature and records an audit trail — the time of acceptance, the signer’s IP address and browser user agent, a hash of the signed document, and a frozen copy of the document as signed.

We do not warrant that any signature or document is legally valid or enforceable in any jurisdiction, for any purpose. Electronic-signature law varies, and some documents cannot be signed electronically at all. You are responsible for determining whether electronic signature is appropriate for a given document and jurisdiction, and for meeting any consent, disclosure or formality requirements that apply.

12. Artificial-intelligence features

The Service includes an AI assistant. Where enabled, it may answer questions about the platform and, where the Firm has permitted it, perform actions in the Firm’s account.

AI output can be wrong. It may be inaccurate, incomplete or unsuitable, and must be reviewed by a competent human before being relied on. It is never legal advice. Where the assistant can make changes to your data, the Firm controls whether that capability is enabled and remains responsible for the resulting changes.

The assistant does not have access to the contents of connected mailboxes, calendars or cloud storage files. See the Privacy Policy for how data is handled.

13. Third-party integrations

The Service can connect to third-party services you authorize — including Google Workspace, Microsoft, cloud storage, email delivery, accounting and payment providers.

Those services are operated by third parties under their own terms and privacy policies. We are not responsible for their availability, security, accuracy, or changes they make to their APIs, and a third party’s failure or change is not a breach of these Terms by us. Connecting a service authorizes us to exchange data with it as described in the Privacy Policy and as needed for the feature.

Authority to connect. By connecting an account, you confirm you have the authority to grant the access you are granting — including for any shared, delegated or firm-wide mailbox, calendar or storage location — and that doing so is consistent with your own obligations to your clients.

14. Confidentiality

Each party may receive confidential information of the other. Each will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors who need it and are bound to equivalent obligations.

Firm Data is your confidential information. We treat it accordingly. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or is independently developed. If disclosure is legally compelled, the receiving party will give notice where lawfully permitted, so the other can seek protection.

We recognize that Firm Data may include privileged and confidential client information, and we handle it on that basis.

15. Security

We maintain administrative, technical and organizational safeguards designed to protect the Service and Firm Data, including encryption in transit, encryption of stored credentials, tenant isolation at the database level, role-based access controls and audit logging. Details are in our Privacy Policy.

No system is perfectly secure and we do not warrant that the Service cannot be compromised. You are responsible for your own security practices — credential hygiene, enabling multi-factor authentication, promptly removing access for departing staff, and configuring permissions and portal visibility appropriately.

If we become aware of a security incident affecting your Firm Data, we will notify you without undue delay and provide information reasonably available to us.

16. Availability, support and changes to the Service

The Service may be unavailable during planned maintenance, for which we will give advance notice where practicable, and during emergency maintenance or events outside our control.

Support is provided as described in your plan.

We continue to develop the Service and may add, change or remove features. We will not make a change that materially degrades a core function of the Service you are paying for without giving reasonable notice. Beta or preview features may be offered "as is" and withdrawn at any time.

17. Our intellectual property

The Service, and all software, designs, documentation, and trademarks associated with it, remain the property of SimpleLaw and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. All rights not expressly granted are reserved.

18. Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you. We will not identify you as the source without your permission. This does not give us any rights in Firm Data.

19. Term, suspension and termination

Term. These Terms apply from account creation until all subscriptions end.

Termination by you. Cancel at any time under section 5.

Termination by us. We may terminate or suspend for material breach that is not cured within notice, for non-payment under section 6, or immediately for the security or legal reasons in section 8.

On termination — your data. For 30 days after termination, we will make Firm Data available for export in a machine-readable format. After that period we may delete it, and it will not be recoverable.

Survival. Sections 7 (ownership), 9 to 11, 14, 17, 20 to 22 and 24 survive termination.

20. Disclaimer of warranties

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free or secure, that defects will be corrected, or that the Service will meet your requirements or comply with the rules of professional conduct applicable to you.

Where law gives you warranties or rights that cannot be excluded, this section applies only to the extent permitted.

21. Limitation of liability

To the maximum extent permitted by law:

No indirect damages. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or the cost of substitute services, even if advised of the possibility.

Exclusions. These limits do not apply to your obligation to pay fees, to either party’s breach of section 14 (confidentiality), to your indemnity under section 22, or to liability that cannot be limited by law — including, in most jurisdictions, fraud, willful misconduct, and death or personal injury caused by negligence.

Allocation of risk. You acknowledge these limits are a reasonable allocation of risk, that the fees reflect them, and that we would not provide the Service on these prices without them.

22. Indemnity

You will defend and indemnify SimpleLaw against third-party claims, and resulting losses and reasonable legal costs, arising from: your Firm Data; your use of the Service in breach of these Terms or applicable law; your provision of legal services and your professional conduct; your handling of client or trust funds; and claims by your clients, Portal Users or other third parties relating to your practice.

We will notify you promptly of any such claim, let you control the defense, and cooperate reasonably at your expense. You may not settle in a way that imposes obligations on us without our consent.

23. Changes to these Terms

We may update these Terms. For material changes we will give notice by email to your account contact or by notice in the Service. Changes take effect on the stated date; continuing to use the Service after that date accepts them. If you do not accept a material change, you may cancel before it takes effect.

24. General

• Assignment. Neither party may assign these Terms without the other’s consent, except that either may assign to a successor in a merger, acquisition or sale of substantially all assets, with notice.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. To you: the email address on your account, or in-product notice. To us: hello@simplelaw.com.
• Severability. If a provision is unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stays in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• No third-party beneficiaries. Except as stated for Authorised Users and Portal Users, these Terms create no rights in third parties.
• Independent contractors. The parties are independent; these Terms create no partnership, agency, joint venture or employment relationship.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement on this subject and supersede prior discussions. Terms in your purchase order or vendor form do not apply unless we sign them.

25. Contact

Lex Nimble Solutions, Inc.
1100 E. Woodfield Road
Schaumburg, IL 60173

Owner contact email: hello@simplelaw.com

https://simplelaw.com