Client Communication: Retention and Referral
Now that the client's legal matter's all wrapped up, it's time to ask the all-important question:...
Client Communication: Matter Conclusion
How the law firm works with the client to close their legal matter is an often overlooked step in...
Client Communication: Case Management
Successfully engaging clients helps set up the case management phase of the client lifecycle. But...
Creating A Better Client Experience: Engagement
Clients are the lifeblood of any law firm, and giving them a stellar experience is a skill along...